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Friday, October 21, 2005

Resolving Conflicts Respectfully

Conflict is an unavoidable frustration that affects people around the world. And because human personalities are different, everyone handle conflict in slightly differing way that may or may not exacerbate the conflict. Surprisingly, we are even judged by others on how well we as individuals handle conflict. There is the passive conflict resolution method that calls for no confrontation; to silently wait it out and hope for the conflict to disappear. Then there is the confrontational style of conflict resolution where one gets straight to the point. Which approach to conflict resolution do you follow?

I strongly believe that conflict resolution should not be passive. If there is a conflict, it should immediately be addressed to avoid further misunderstandings. Actively pursuing peace through respectful confrontation is essential. Trying to solve conflict through screaming and yelling accomplishes nothing. Another reason why conflicts are difficult to solve is our egos. We all have big egos that believe they are perfect all the time. But solving conflicts should not be about personal comfort; rather it should be about doing the right thing. Listen to what conflicting parties have to say, and reach peaceful agreements. Don't interrupt each other. Let both parties voice their side of the story. If necessary, find a third party mediator. But do what you have to do to reach an agreement, and do it peacefully.

To wrap things up, remember that respectful confrontation, with egos set aside, is central to solving conflicts.

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